The latest achievement being two awards that Ejadah garnered, adding to its already impressive collection, and were presented during the Gulf Customer Experience Awards (GCXA) 2020 ceremony held on the 18th of February.
The first of these awards was ‘Employees at the heart of everything’ that went to Ejadah for its success in enhancing its employee experience. This stems from Ejadah’s principle that great employee experience, that is based on employee-centricity in the workplace, leads to great customer experience, which in-turn translates to delivering outstanding bottom line. The second award, ‘Contact Centre of the year’ also went to Ejadah for making its contact center highly efficient and industry leading in delivering exceptional service to customers.
Ejadah’s HR Team has effectively recruited and efficiently on-boarded 3900+ staff, delivered over 65,000 hours of training, Launched ADVANZ, our award winning eLearning solution and recognised the good work of our people and kept their motivation high with 600+ employee recognition awards, including CEO awards. The right HR strategy, securing top talent, credible business partnering and collaboration were the key ingredients in our successful award winning journey.
Nonetheless, Ejadah’s Contact Centre operates on a customer focused strategy, by measuring service satisfaction at all touch points and celebrating our customer smiles. We enable journeys and not just interactions. Customer experience center in Ejadah is driven by Certified Agents who have immense experience in first call resolution and provide 24/7, 365 days support to all communities we serve. They transformed themselves from a mere Help Desk to the pivotal vertical as Customer Experience Centre, by driving customer centricity as a culture and business strategy across the organisation.
Driven to transform the modern workplace, Ejadah makes every effort to establish a work environment that helps engage and inspire staff, increasing productivity and profit as a result. Ejadah has rightfully earned its place as the regional leader in community management solutions, spearheading the growth of the industry-at-large and raising regional standards, but first and foremost values its ethos of supporting both staff and customer alike.