Under the leadership of its Founder and CEO Alain El-Tawil, GRAKO currently stands as the only multi-award winning High-level cleaning service provider in the UAE and the Middle East for many innovations, health and safety initiatives and some of the most complex projects in the world. GRAKO is also considered the largest IRATA certified member company with over 400 certified High-level operatives and Rope Access Technicians.
GRAKO also stands out of the crowd with its customer satisfaction track record, by achieving complex KPIs and SLAs exceeding 98% month-on-month on accounts such as Burj Khalifa. And above all receiving regular client appreciation and awards for their safety practices at critical environments such as Dubai Airports standards and Burj Khalifa to name a few.
As a result GRAKO has the highest client retention rate serving some clients for over 12 years and running such as MAF Malls and Dubai World Trade Center. Such figures and high level of employee and client satisfaction are attributed to GRAKO’s pursuit for continual growth and development on all levels of its internal and external practices.
The Top achievements of 2019
When it comes to the biggest highlights of 2019, winning many key accounts back, which were lost to uncertified Rope Access Companies was a major testament to the importance of safety and IRATA audited operations. Additionally winning 3 prestigious FM awards for ‘Health & Safety Initiative of 2019’ and as a ‘Cleaning Company of 2019’ were crowning achievements for all its efforts and initiatives in fulfilling the company’s ethos of ‘Quality is our Promise and Safety is our Business’.
The year 2019 has been a busy one for GRAKO with many contract wins including a 5 years contract for cleaning all the Internal and External High level areas for Dubai Airports; the Post Construction Cleaning of Abu Dhabi MTB Terminal; and External high level cleaning of Abu Dhabi World Trade Center; Rove Hotels; and the Dubai frame.
Vision for 2020
GRAKO’s vision for the year 2020 is to compete through professional and quality services in a price sensitive market due to the global economic downturn. Expansion of the operations team is on the horizon for GRAKO to become the largest Rope Access service provider in the Middle East. The company will continue investing and leading best practices and safety initiatives in its line of work. GRAKO also plans to continue giving back to its community through structured CSR programs.