Khansaheb is a partnership that combines an established Emirati family business with Interserve, a British international construction and support services business. This partnership has enabled Khansaheb to become one of the leading facilities management companies in the UAE, providing scalable and customised facilities management solutions for a wide range of clientele across the country.
KFM’s approach has always been client-centric. The emphasis is on the needs of the client and their environment, understanding their pain points and addressing them by partnering with them over long term and focusing on providing optimum solutions for the end-user needs.
KFM invests in R&D, creative problem solving and design and trial new technologies and processes to continually enhance its service delivery. The key to KFM’s success is its people. KFM is proud of its diverse and highly talented workforce that put good ideas into action to deliver a delightful customer experience each time.
The top achievements of 2019
The year 2019 was a successful year for KFM with the company securing several large-scale contracts in Defence, Healthcare, Government and Hospitality sectors. This year, the company also marked its foray into the healthcare space by winning a substantial contract for a newly constructed hospital in Dubai Healthcare City. KFM was the first FM company in the region to obtain two specialised, high risk decontamination skills for healthcare environments from the British Institute of Cleaning Science (BICSc).
The overall injury rate reduced by 54% this year due to several targeted HSE initiatives and campaigns. The company also delivered over 10,000 hours of training this year and approximately 10 % of the team had internal promotions. The biggest highlight for KFM in 2019 is its entrance into the healthcare sector with winning a contract with a large upcoming hospital in Dubai which is being delivered to the highest international standards with the help of an expert mobilisation team from Interserve, Khansaheb’s partner and one of the largest managers of healthcare services in the UK.
Vision for 2020
The focus for 2020 and beyond is in the areas of Customer Experience, Operational Excellence, Innovation in Technology and Processes, Health and Safety and at the core of it all is Employee Happiness.