According to research from Frost and Sullivan, currently the Saudi Arabia’s FM market value is at USD 5.5 billion, topping the region, followed by the UAE at USD 5.4 billion. Egypt ranked forth with a total market value of USD 1.6 billion, followed by Kuwait at USD 1 billion, Bahrain at USD 800 million, and Oman at USD 300 million. There have been many current trends that have shown that some of the key priorities in the sector point to competitiveness as necessary for companies to remain profitable with a focus on being proactive to creating strategic partnerships, value creation, and leveraging use if new technologies.
As we enter the year of Expo 2020, ‘CM today’ does a round-up of the top 15 leading service providers & suppliers in the region. These organisations have not only been consistent in their performance, won awards, invested in their staff, but have also shown ROI, and most importantly showcased customer satisfaction and employee satisfaction making them truly leading players in the market.
AG Facilities Solutions & Contracting
AG Facilities Solutions is one of the leading facility management companies with exceptional experience in managing diverse clients throughout the region. Continuous service improvements remain a key strategy at AG Facilities which translated into getting accreditation of ISO 41001 for FM Services in 2019. They also launched the 2-way “SMS Your Service Request” which is an additional channel for customers to register their service requests and get regular updates till completion.
Awtad FM is a fast growing company & becoming one of the region’s leading Integrated Facilities Management services providers. Their revenue projection for the financial year 2019 is sanguine and the growth rate accelerated to 28.31 percent and the prices were decreased by 2 percent compare to the previous year. In terms of staff growth, Awtad FM’s roster grew by approximately 8 percent YoY, while the company upped its training and compliance efforts.
Bee’ah, the Middle East’s fastest growing environmental management company, that was founded with the objective of creating a sustainable future, through creative and resourceful solutions. Since its inception, Bee’ah has pushed the boundaries of environmental innovation and crossed remarkable milestones, to become a force for change, across the region. At the heart of Bee’ah’s operations is the commitment to merging sustainability and technology to provide solutions needed to improve the quality of life. This has been essential to their success.
Berkeley Services has been a part of the growing UAE market for the last 35 years. The company has witnessed the dynamism with which UAE has grown and adapted their service model to be line with the market requirement. They have a very vibrant and proactive management staff, which have formed the core of Berkeley Services’ success. Training and enhancing the skills of their employees and keeping them in line with the latest trends have resulted in providing the best service to their clients.
For more than 8 years, DMCC Freezone companies and residents within Jumeirah Lake Towers have depended on Concordia to ensure the quality and safety of their community and infrastructure. The key element of being a great FM service provider today means solving unpredictable problems in unexpectedly efficient ways with the goal of always delivering value to their clients. Concordia’s relationships are driven by a collaborative, interdependent approach on-the-one-hand and on the other they are driven by a demand for informal, yet practical and pragmatic solutions.
Ejadah, an Arabic word meaning proficiency, is made up of multiple services, called solutions. What truly makes Ejadah a leading service provider is that the business is based on strong fundamentals of service excellence and financial stability which include: a reputed leadership team; an accreditation by international standards in quality, HSE, Business Continuity and Excellence; an established operational infrastructure; experience in managing large scale and prestigious projects; and most importantly being financially sound.
Emirates National Facilities Management LLC
Emirates National Facilities Management LLC. (EnFM) established with the vision of becoming the FM service provider of choice by understanding the needs of their valuable clients and exceeding their expectations in terms of quality, continual improvement, and sustainability. As a service provider of choice, they enable all our clients to concentrate on their core business whilst they manage their non-core activities in the background.
As part of global ENGIE Group, ENGIE Cofely’s core strategy is to lead the global zero carbon transition offering bespoke client solutions to optimise operations and maintenance (O&M), energy and asset life cycle costs. The Middle East region is gradually slowing in its development phase and is now facing the critical challenge of delivering sustainable assets to achieve return on investment (RoI).
Enova by Veolia is the regional leader in integrated energy and multi-technical services, delivering comprehensive services to its clients. At Enova, 'Innovative to be Sustainable' is an integrated value. They strive for new ideas and methods that add value to their clients and their customers, while preserving the world’s natural resources.
Headquartered in New York, with operations in UAE and India, Facilio offers an Enterprise platform for data-driven real-time facilities O&M. Facilio’s focus on solving a global problem, empathising with the challenges the built ecosystem and its stakeholders are facing, and continuously improving the solution to help them add greater value in optimising operational efficiencies. The strength is the ability to integrate people, assets and sustainability, and bring a predictive, real-time, data-led model to deliver multi-fold efficiencies in building operations.
Innovation with a passion to deliver digitalized services has been the motto of Farnek’s business strategy for the year 2019. They have backed it up with many new contracts worth over AED 330million and introduced best practices, certifications, and a strong contract retention rate (i.e over 90 % in 2019, including Hard FM services for the prestigious Burj Khalifa) making Farnek one of the leading service providers.
FSI Middle East
FSI Middle East - a subsidiary of the international facilities, property, and maintenance management software provider FSI (FM Solutions) - is focussed on providing technology solutions to building owners, occupiers, in-house FM teams, and FM organisations across the MENA region.
As a leading high-level access cleaning specialist in the UAE and Middle East, GRAKO has an unprecedented safety track-record since its inception in 2004 with zero accidents in over 10,000,000 safe man-hours delivered to date. Under the leadership of its Founder and CEO Alain El-Tawil, GRAKO currently stands as the only multi-award winning High-level cleaning service provider in the UAE and the Middle East for many innovations, health and safety initiatives and some of the most complex projects in the world. GRAKO is also considered the largest IRATA certified member company with over 400 certified High-level operatives and Rope Access Technicians.
Khansaheb Facilities Management
Khansaheb Facilities Management is of one the fastest growing facilities management and support services companies delivering international best practice solutions to a wide range of clients throughout the UAE. Khansaheb is a partnership that combines an established Emirati family business with Interserve, a British international construction and support services business. This partnership has enabled Khansaheb to become one of the leading facilities management companies in the UAE, providing scalable and customised facilities management solutions for a wide range of clientele across the country.
Established in 2008, Tafawuq Facility Management is a subsidiary of Eltizam Asset Management Group. The year 2019 has been a tremendous year for the company in terms of growth of operations and enhancing internal capabilities to stay ahead of the curve when it comes to service quality. They now plan to approach 2020 with an expanded project portfolio, a much larger team of qualified staff and improved service delivery capabilities.