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Each type of facility brings with it, its own set of challenges, and demands particular skill sets.

 

Today, we talk to Sangeetha B, Deputy CEO of Al Fajer FM, who gives us an insight into the way service delivery has evolved in the residential sectors.

 

Filed under
Community Management
 
January 10, 2020 Sangeetha B
 
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Each type of facility brings with it, its own set of challenges, and demands particular skill sets.
 

Has there been a change in the way the industry approaches FM in the residential sector? What is the approach taken by Al Fajer in this respect?

Modern FM is in a unique position to improve outcomes across all sorts of assets, and within the context of multiple processes. From enhancing the value and longevity of physical infrastructure, to delivering outstanding occupant experiences and optimal sustainability, contemporary FM is taking centrestage. At Al Fajer FM we set the benchmark in state of the art services across cleaning, landscaping, security, engineering and more. The company recently completed its ISO 41001:2018 certification, the world’s first international Facilities Management System (FMS). Our approach centers on providing KPI driven services, delivered by comprehensively trained workforces and using the latest in innovative technologies. The cumulative result of these priorities is that our clients and partners are empowered through greater compliance, greener cleaning solutions and more optimal energy management.

Can you shed some light on 3 best practices while providing services in the residential sector?

Three of the most important best practices, in the context of residential FM, are creating a skilled and knowledgeable workforce, choosing the right technologies and tracking processes effectively and end-to-end. FM partnerships can add value through consulting and advisory services for owner associations, upgrading residential real estate business models by making outcomes consistent and enhancing asset management. For instance, simple changes, such as intelligent lighting, can have a significant impact on energy consumption, asset lifecycles and occupant experiences.

What kind of technology has Al Fajer adapted that can help them provide better services to the residents?

Al Fajer FM aims to be a Total Facilities Management (TFM) company, and technology plays a major role in this. We have introduced technologies that significantly reduce water consumption in cleaning use minimal chemicals and pollutants. The company is looking at robots for façade cleaning and is introducing new grease extraction and duct cleaning systems. We have commissioned a fleet of green cleaning trucks and Al Fajer FM’s security department is indentifying upgrades in tracking technologies and biometric systems. Our digitisation efforts include a new ERP system as well as a fleet management and camp management solution. Technology is the most effective tool to ensure efficiency, sustainability and impeccable customer experiences, and Al Fajer FM is committed to attaining the highest standards in all these outcomes.

What training is provided to the staff and how different is it while dealing with residential units?

AL Fajer FM believes our workforces are the basis of our competitive differentiation and growth. Our Cleaning division consists of more than 2500 individuals, who have been trained using the BICS method. Our 1500 plus strong Security personnel are SIRA certified. The company’s Engineering and Maintenance team has more than 350 highly skilled professionals, with skillsets addressing MEP, pest control and general maintenance needs. There is a concerted focus on staff in residential units contributing to high standards of customer experience, and our Al Fajer Emergency Medical Services division also trains our staff in critical lifesaving skills, so they can assist in responding to crises, if required. 

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