Artificial Intelligence and machine learning are now ubiquitous to most industries as they form the backbone of research and future-ready products. CMtoday sits down for an exclusive chat with James Massey of MRI Facilities Management to talk about the legacy challenges in integrated facilities management, the future of the industry as building management systems become the norm, and the Middle East’s growth trajectory in the built world. Massey has over two decades of experience in the industry as he has previously been Chief Operating Officer of Castleton Technology and worked in Property Technology before it became the latest buzzword. As Managing Director of MRI’s Facilities Management business, Massey is driving MRI’s global technology strategy into this area.