UAE’s Facilities Management industry is at a confluence of two demands - buildings are being upgraded to become smart, while the built environment needs to pro-actively move towards Net-Zero targets. Javeria Aijaz, Managing Director of HITEK – a Farnek service speaks to Community Management Today on the range of services she is bringing to her clients. She also speaks about harnessing Internet of Things (IoT), Building Management Systems (BMS), Machine Learning (ML), and Artificial Intelligence (AI) based technologies to be future-ready.